Coffs Day Hospital (CDH) recently hosted a Consumer Engagement meet on 4 December 2018. As part of CDH’s ongoing commitment to consultation and improvement, the Hospital invited a selection of regular patients and their carers to provide feedback about their experience, care and support throughout their visits. This activity provides a formal mechanism for patients, carers staff and doctors and management to support the partnership of care with our consumers and to improve the Safety and Quality of Care for all patients.
If you would like to be a patient community advisor and join our next meeting, please contact Beverley Sainty-Jones – Clinical Manager/ DON on: Phone: 02 6600 1000 or Email email@example.com.
What is Partnering with Consumers?
Presmed Australia has implemented systems within each Facility to support the much-valued partnering with patients, carers and other consumers to improve the safety and quality of care. Delivering care that is based on partnerships provides many benefits for the healthcare consumer, provider, organisation and system. Evidence is building about the link between effective partnerships, good consumer experience and high-quality health care.
Since October 2017 substantial progress has been made regarding the development of an active Consumer Engagement Committee. Presmed Australia hospitals are fortunate to have the services of a discerning group of willing and enthusiastic volunteer patients and family advisers to review newsletters, clinical indicator results including complaints and comments, infection rates, improvement activities and display of safety data on facility notice boards.
The recent National Standards Accreditation Survey conducted by auditors from the ACHS at Coffs Day Hospital in November 2018 confirmed all requirements for the Australian Commission on Safety and Quality in Healthcare Standard: Partnering with Consumers were met. During this survey, CDH was recorded as having a positive philosophy for quality improvement and patient-centred care which was evident across all of the services provided by CDH.